Our crew will arrive at work as scheduled by the crew supervisor and agreed to by the homeowner. Our employees will gladly answer any questions the homeowner has concerning work they are performing. All questions regarding schedule, care, pricing etc. should be directed to the crew supervisor. Our employees will comply with the wishes of the homeowner concerning use of facilities, and work breaks. Questions or requests for additional work outside the scope of the agreed project must also be directed to the crew supervisor.
During the installation process we will be nailing down flooring using either air operated nail guns or manual nailers. In this process we will be striking the nail guns continuously until all the flooring is secured, we will create a lot of noise and stir up some dust while this is taking place. Every run of flooring will require saw cuts to be made for proper fits. These cuts will be made outside the residence to minimize the housekeeping issues, but some dust will be created when the material is returned to the residence for use. We will be working very close to the trim, walls, and fixtures during the install. We are applying a great deal of force to secure the flooring to the sub-floor, this may result in some Bumps, scaring or marring. We will make every effort to avoid this, but some will occur, so some touch-up painting may be required when the work is complete. If flooring is being installed upstairs some nail pops may occur in the ceiling of the space directly below where the install is taking place. Due to the nature of solid wood flooring, once installed, it must be allowed time to acclimate to its new environment. Depending on the type of material used, acclimation time will vary and will be determined at the time of installation.
In a comfortable home with slight humidity variations through the seasons, wood responds by expanding and contracting. These changes may be noticeable. During warm, humid weather, wood expands. During dry weather, wood contracts. This seasonal movement is a normal characteristic of wood flooring, and it never stops, regardless of the age of the hardwood. One of the best ways to ensure that wood flooring will give the performance homeowners expect is to install humidity controls and ensure that they are functioning before the floor is installed. (Recommended relative humidity should be between 35-45 percent).
Once you have scheduled an installation date, we will confirm what materials are needed for the project. A deposit is required about 1 week in advance of any material being ordered/delivered; the payment amount should be indicated on your estimate. Please mail a check at the time indicated on your estimate for the deposit amount prior to the start of your project to JDL Wood Floors. Major credit cards accepted. If you are installing wood, it will be delivered to your home about 3 days prior to the installation so that your new wood floor can acclimate to your home’s humidity level.
Please discuss this with the crew supervisor prior to starting the project.
If routes are available that allow you to move around your house where work is not being performed you should be able to stay home while the project takes place. If you are doing a major renovation it would be best to plan to stay elsewhere. Also pets must be removed from the residences during the sanding and finishing phase of work.
We generally do not move furniture. It is the homeowner’s responsibility to have this done prior to our work starting. If you have special needs and arrangements have been agreed to by the crew supervisor we may help out in some circumstances. We will not take responsibility for any furniture that is damaged while being moved.
We cannot disconnect or reconnect any water supplies to any appliance, or plumbing fixtures. But we can make arrangements to have this work done.
Some bumping, scraping, and marring of trim, base boards, and walls may occur. We make every effort to minimize this, however it is possible that some touch-up painting will be required by the homeowner when the project is complete
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